15 December 2010

IT Support - acr_error.htm

I had a user today with this problem. They would open up Internet Explorer(IE) and the webpage would crash and recover repeatedly. The URL would keep growing too. It ws looking like:

With each crash, it would keep adding to the URL.

It seems that this problem is being caused by a bad add-on. Here is what you can do to try to fix this issue.

Disabling Add-ons
  • Click Start->All Programs->Accessories->System Tools->Internet Explorer(No add-ons)

  • Click Tools->Manage add-ons->Toolbars and Extensions->Show: All add-ons

  • Select all of the add-ons (Ctrl-A) and click Disable All

  • Click Close

  • Close IE

Attempt #1
Open IE normally and get to the Toolbars and Extensions like in the previous section. Select them all and Enable them. Close IE and restart and see if you continue to have a problem. It is possible that some add-on had a hiccough and just needed to be reset.

Attempt #2
If the problem persists, we will have to take it in a more of a phased approach. Disable the add-ons once again. Then re-open IE normally once more. Go back to the Toolbars and Extension section like the previous times, but this time select all of the add-ons from a particular company, and enable them. Close IE and re-open it. Browse through several webpages to ensure you are not having problems and proceed to the Toolbars and Extensions section again to re-enable the next company's add-ons. Rinse and repeat until all of the add-ons have been enabled or when you can narrow down the problem add-on.

No comments: